Call Us 855-421-2808

Customer Service


Order & Shipping

  • Most of our orders ship within 1 business day of being placed.
  • We only ship our products within the 48 continental states. Sorry, we do not ship to APO/FPO/PO boxes.
  • After your order is shipped, you will receive the tracking number and also the tracking number will be added to your order for you to track.
  • Please verify that this address is the correct one you wish to have your package sent to. If an address change is needed you will be responsible for any fees associated with the change, when the product has already shipped.
  • We do offer Expedited shipping options, but due to the variables of weight and distance, please call our Customer Service Department at 855-421-2808 to obtain a quote.
  • Local pick up is available by appointment. Please contact us, before placing your order for a pick-up! Our Address is 47618 Kato Rd., Fremont, CA 94538.

Returns & Refunds

All of our items come with a 30-day return policy. During this time any unopened and unused merchandise can be returned at the customer's expense for a full refund minus a 20% restocking fee.

All of our items come with a 90-day manufacturer's warranty. During this time we will replace and/or assist in repairing any items deemed damaged during shipping or defective from the manufacturer. This warranty does not include wear from normal use and/or damage due to incorrect use of the product.

Please contact our Customer Service Department for assistance with any Returns or Exchanges, Do not send back any items without prior approval from the Zoxou Customer Service or Parts Department.

Payments Accepted

We accept three methods of payments as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. Dollars.

  • PayPal

We are pleased to accept payment through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and securely. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

  • Credit Cards

We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. 

  • Cash

When your choice of shipping is local pick up, we also accept cash.


Sales tax will be charged on all orders shipped to destinations within California. The sales tax rate of California is 9%. For additional details on California tax rates and to see what rate applies to you, please visit the California State Board of Equalization website. Please note that many factors can change between the time you place an order and the time of payment, which could affect the calculation of sales taxes. The amount appearing on your order as estimated tax may differ from the sales taxes ultimately charged.


  • 1. I just purchased an item from you, when will it ship? 

If purchased by 12:00pm PST on a business day, it will more than likely ship the same day, otherwise, it will usually ship the next business day.

  •  2. My item has been marked as shipped and I have a tracking # but it is not showing in the FedEx/UPS shipping system, what went wrong?

Once a label is printed and we have staged your item for FedEx/UPS to pick-up from our warehouse, it will typically take up to 24 hours for it to show up in FedEx/UPS tracking system. If after 24 hours your shipping information has not been updated, you can contact our Customer Service Department for further assistance.

  •  3. Can you ship to my country / PO Box / Hawaii / Alaska / Puerto Rico / APO?

 At this time we only offer shipping to a physical street address located in the 48 continental states.

  •  4. How long will it take to get my item?

Currently, all orders are shipped through our West Coast warehouses by FedEx or UPS ground transportation. Your product(s) will take one to seven business days to arrive, (unless there is an unforeseen weather challenge). West Coast orders usually arrive within three business days and East Coast orders within seven business days.